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Identity Safety Service



MaryAnn T Bruno - Director, Identity Safety Service

MaryAnn T. Bruno – Director, ISS

MaryAnn Bruno is the Director of the VA Identity Safety Service (ISS) in the Office of Privacy and Records Management. She leads a select team of professionals who are responsible for implementing the ISS mission: To educate VA employees and Veterans about the causes, effects and prevention of identity theft, and to provide assistance to Veterans and other groups affected by it.

The VA Identity Safety Service (ISS) manages the Identity Fraud Monitoring, Verification and Mitigation (IFMVM) program, which is the first of its kind in the Federal Government. ISS provides proactive identification for Veterans who are potentially at risk for identity theft. Since its inception, the program has mailed out more than 1,100 notification letters to Veterans who were identified as at risk. ISS has also created a Web-Based Training curriculum for all VA employees – “Identity Theft and Prevention” – which is designed to create a culture of information safety at VA by increasing employee awareness and knowledge of this issue.

In 2011, the VA Identity Safety Service launched the “More Than a Number” campaign, a nationwide VA employee education effort to increase awareness that every piece of personally identifiable information is more than just a number, it’s the key to a Veteran’s livelihood. The campaign provided employee access to materials to enhance their awareness of identity theft and its impact on Veterans, including four fact sheets, three posters, and three first of their kind videos.

Exactly one year after its launch, the More Than a Number Campaign won an award for best Internal Communications at the Public Relations Society of America-National Capital Chapter Thoth Award ceremony on Sept. 13, 2013 The goal of the More Than a Number Campaign was to raise awareness of identity theft among employees, and to provide them with actionable tools and tips for preventing data loss.

Recently, Ms. Bruno led an effort for the VA to join the Medical Identity Fraud Alliance (MIFA), the first public/private sector-coordinated partnership with a focused agenda that unites all stakeholders to jointly develop solutions and best practices to prevent and mitigate medical identity fraud.

Ms. Bruno holds a Master of Science degree in the Management of Public Service with a concentration in Health Care Administration, with distinction from DePaul University, and a Bachelor of Science degree in Therapeutic Recreation, with distinction from Pennsylvania State University. She has been a VA employee for over 35 years, in a wide variety of roles within the Veterans Health Administration and the VA.