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Identity Safety Service

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ISS FAQs

1. What is identity theft?

Identity theft occurs when someone uses another person’s Sensitive Personal Information (SPI) to commit, aid or abet fraud (Source: FACTA, 2003). For more information on identity theft and prevention, go to VA’s “More Than a Number” Website.

2. What should I do if I think I have been the victim of identity theft or need to report an identity theft incident with the VA?

Call the toll-free VA Identity Theft Help Line at 1-855-578-5492. (M-F, 8:00AM-8:00PM, EST)

3. Where can I find resources to combat identity theft?

For more resources on identity theft and prevention, visit “Identity Safety Service Resources” page on this site.

4. How do I file an identity theft complaint with the Federal Trade Commission (FTC)?

Fill out their online complaint form.

5. How do I change or update my contact information with the VA?

Call 1-800-827-1000 and select Option 1, then Option 3.

6. How do I stop mail from coming to a family member who has died?

See the Death Notification Checklist for organizations to contact.